Customer service center

Do you have any questions? We can help!

Should you have questions concerning a JBL product or your hobby, the JBL expert team in the customer service center will support you with individual advice. Most matters can be solved in one correspondence step.

The expert team is looking forward to helping you!

Finding answers

You will find answers to frequently asked questions (FAQ) or problems here. Enter your question with one or two keywords and you will receive a solution immediately.

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You did not find an answer to your request in the FAQ? Then create a new ticket for our customer service team or complete an existing ticket.

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Customer satisfaction guarantee - 100% quality for 100% satisfaction

Customer satisfaction

We would like to offer you the greatest possible security when purchasing JBL products and remove the risk of making the wrong purchase. In the unlikely event that you are not satisfied with one of our products, we will exchange the product, help you with minor defects by repairing it or refund the purchase price. At any time!
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Did you know?

You will find lots of additional information and help for your JBL product on the JBL website. There are product images, operating instructions and frequently asked questions (FAQ) to help answer your query on the respective product pages.

Links for additional extras, such as laboratories, apps or landing pages are also to be found on the product detail page of your JBL product.

Laboratories / Calculators

Pond laboratory / calculator

This worldwide unique pond laboratory gives you dedicated support to combat problems with algae and cloudiness in your pond.
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Water Analysis Online Laboratory

Enter your water parameters and get an in-depth analysis of your values in a matter of seconds. You enter your water values – and we analyse! Here you have the opportunity to enter the measured water values directly into the JBL Online Laboratory. This will analyse your values and explain and submit corrective measures.
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Online Hospital

Do you have ill fish and you don’t know what disease it is and how to treat it? Here you can diagnose diseases using photos or identification keys and you can find out where they come from and how to treat them. By showing you over 500 photos to identify and cure fish diseases, we enable you to find a diagnosis and solution.
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ProScape dosage calculator

Here you can calculate the optimal supply for your aquarium with the JBL ProScape fertilizers. In order to supply the aquatic plants with exactly the right amount of fertilizer, we recommend dosing in two steps.
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ProScape substrate calculator

Find out what quantities of the various substrates you require. Please choose the suitable product from the summary selection. Then enter the surface and the height the substrate needs to cover here.
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ProScape light calculator

To find out the specific illumination intensity in your aquarium. Light - the motor of photosynthesis – is, along with the water parameters and the type and quantity of planting, also of crucial importance for plant growth.
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Media center

Aquarium

Here you will find a wide selection of brochures and guide booklets, as well as videos about the use and installation of JBL products, and other aquaristic issues.
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Terrarium

Here you will find a wide selection of brochures and guide booklets, as well as videos about the use and installation of JBL products, and other terraristic matters.
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Pond

Here you will find a wide selection of brochures and guide booklets, as well as videos about the use and installation of JBL products, and other pond issues.
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Your phone call to JBL

Telephone contact

For any question regarding your JBL product you can reach our customer service administrator on Mondays to Thursdays from 8:00 to 17:00 and on Fridays from 8:00 to 15:30. Please address any technical questions directly via ticket in writing to our experts.

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A word about cookies before we continue

The JBL Homepage also uses several types of cookies to provide you with full functionality and many services: We require technical and functional cookies to ensure that everything works when you visit this website. We also use cookies for marketing purposes. This ensures that we recognise you when you visit our extensive site again, that we can measure the success of our campaigns and that the personalisation cookies allow us to address you individually and directly, adapted to your needs - even outside our website. You can determine at any time - even at a later date - which cookies you allow and which you do not allow (more on this under "Change settings").

The JBL website uses several types of cookies to provide you with full functionality and many services: Technical and functional cookies are absolutely necessary so that everything works when you visit this website. In addition, we use cookies for marketing purposes. You can determine at any time - even at a later date - which cookies you allow and which you do not (more on this under "Change settings").

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PUSH messages from JBL

What are PUSH messages? As part of the W3C standard, web notifications define an API for end-user notifications that are sent to the user's desktop and/or mobile devices via the browser. Notifications appear on the end devices as they are familiar to the end user from apps installed on the device (e.g. emails). Notifications appear on the end user’s device, just like an app (e.g. for emails) installed on the device.

These notifications enable a website operator to contact its users whenever they have a browser open - it doesn’t matter whether the user is currently visiting the website or not.

To be able to send web push notifications, all you need is a website with a web push code installed. This allows brands without apps to take advantage of many of the benefits of push notifications (personalised real-time communications at just the right moment).

Web notifications are part of the W3C standard and define an API for end user notifications. A notification makes it possible to inform the user about an event, such as a new blog post, outside the context of a website.

JBL GmbH & Co. KG provides this service free of charge, and it is easy to activate or deactivate.