Service

Service

Would you like to have the right amount of fertiliser for your aquarium calculated, to see a film explaining a product, or to download a JBL catalogue? Here in the service area you will also find the guarantee extension for JBL technical products and answers to the most frequently asked questions.

Laboratories / Calculators

Pond laboratory / calculator

This worldwide unique pond laboratory gives you dedicated support to combat problems with algae and cloudiness in your pond.
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Water Analysis Online Laboratory

Enter your water parameters and get an in-depth analysis of your values in a matter of seconds. You enter your water values – and we analyse! Here you have the opportunity to enter the measured water values directly into the JBL Online Laboratory. This will analyse your values and explain and submit corrective measures.
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Online Hospital

Do you have ill fish and you don’t know what disease it is and how to treat it? Here you can diagnose diseases using photos or identification keys and you can find out where they come from and how to treat them. By showing you over 500 photos to identify and cure fish diseases, we enable you to find a diagnosis and solution.
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ProScape dosage calculator

Here you can calculate the optimal supply for your aquarium with the JBL ProScape fertilizers. In order to supply the aquatic plants with exactly the right amount of fertilizer, we recommend dosing in two steps.
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ProScape substrate calculator

Find out what quantities of the various substrates you require. Please choose the suitable product from the summary selection. Then enter the surface and the height the substrate needs to cover here.
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ProScape light calculator

To find out the specific illumination intensity in your aquarium. Light - the motor of photosynthesis – is, along with the water parameters and the type and quantity of planting, also of crucial importance for plant growth.
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Landing Pages

ProPond® / NEO Index®

Feed your animals all year round with the natural, balanced JBL PROPOND fish food, and keep them healthy and active long-term. All the PROPOND products in this physiological-nutritional concept contain high-quality ingredients in accordance with the NEO Index®.
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ProScape

Sooner or later every aquarist reaches the point where he wants more than "just" an aquarium with fish and plants. Perhaps he wants to simulate a landscape above water, such as a mountain range with woods or some special habitat (biotope), inside his aquarium. This is the first step to becoming a proscaper!
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PlanktonPur

It is a fact that every fish, excluding the absolute specialist feeder, lives off the plankton passing by in its natural habitat. JBL has now found a way to keep pure arctic plankton harvest fresh and long lastingly packed without artificial preservatives. As a result you now have the opportunity, for the very first time to feed your aquarium fish with freshly caught plankton.
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1-2-3 algae-free concept

Sooner or later every pond owner has to deal with the algae issue. Sometimes I’s the first time they’ve had to think about it and sometimes they have tried out various methods and treatments – unfortunately without any long term success. JBL has put scientists to work on that problem and they have worked out a concept which will guarantee success.
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Manuals & brochures

Manuals & brochures

Download the JBL manuals and brochures as a PDF file. That way you’ll always have all the information to hand. You can save the manuals on your device and print it out completely or in sections. You will find pictures and product descriptions of EVERY JBL product in the fields of aquarium, terrarium and pond here, all laid out in a clear format and with a large variety of additional information about your hobby.
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Media center

Aquarium

Here you will find a wide selection of brochures and guide booklets, as well as videos about the use and installation of JBL products, and other aquaristic issues.
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Terrarium

Here you will find a wide selection of brochures and guide booklets, as well as videos about the use and installation of JBL products, and other terraristic matters.
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Pond

Here you will find a wide selection of brochures and guide booklets, as well as videos about the use and installation of JBL products, and other pond issues.
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Customer satisfaction guarantee - 100% quality for 100% satisfaction

Customer satisfaction

We would like to offer you the greatest possible security when purchasing JBL products and remove the risk of making the wrong purchase. In the unlikely event that you are not satisfied with one of our products, we will exchange the product, help you with minor defects by repairing it or refund the purchase price. At any time!
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JBL GarantiePlus – the extended 4-year guarantee

GarantiePlus

With the guarantee extension JBL GarantiePlus you secure your extra-long extended 4-year guarantee from the date of purchase for your JBL product. Do not miss out on your extended guarantee claim!
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Product registration

Product registration

The JBL product registration helps you keep track of your products. You can not only manage your purchases and products, you will also have access to background information and services for your JBL products.
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FAQ - Frequently Asked Questions

FAQ

There are many questions so interesting they are worth sharing with everyone. That’s why we have the FAQ section (frequently asked questions), where you can look for your question using a key word or an alphabetical search.
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Specialist dealers near you

Shop Locator

Please enter your address or your current location. The search then displays all JBL partner stores in your neighbourhood.
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Customer Service Center

Customer service center

For technical questions about a JBL product or your hobby the JBL team of experts will help you with personal guidance in the customer service center.
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Your opinion is important to us
specialist dealers near you
Sustainability at JBL
Download catalogue

A word about cookies before we continue

The JBL Homepage also uses several types of cookies to provide you with full functionality and many services: We require technical and functional cookies to ensure that everything works when you visit this website. We also use cookies for marketing purposes. This ensures that we recognise you when you visit our extensive site again, that we can measure the success of our campaigns and that the personalisation cookies allow us to address you individually and directly, adapted to your needs - even outside our website. You can determine at any time - even at a later date - which cookies you allow and which you do not allow (more on this under "Change settings").

The JBL website uses several types of cookies to provide you with full functionality and many services: Technical and functional cookies are absolutely necessary so that everything works when you visit this website. In addition, we use cookies for marketing purposes. You can determine at any time - even at a later date - which cookies you allow and which you do not (more on this under "Change settings").

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PUSH messages from JBL

What are PUSH messages? As part of the W3C standard, web notifications define an API for end-user notifications that are sent to the user's desktop and/or mobile devices via the browser. Notifications appear on the end devices as they are familiar to the end user from apps installed on the device (e.g. emails). Notifications appear on the end user’s device, just like an app (e.g. for emails) installed on the device.

These notifications enable a website operator to contact its users whenever they have a browser open - it doesn’t matter whether the user is currently visiting the website or not.

To be able to send web push notifications, all you need is a website with a web push code installed. This allows brands without apps to take advantage of many of the benefits of push notifications (personalised real-time communications at just the right moment).

Web notifications are part of the W3C standard and define an API for end user notifications. A notification makes it possible to inform the user about an event, such as a new blog post, outside the context of a website.

JBL GmbH & Co. KG provides this service free of charge, and it is easy to activate or deactivate.