Why doesn’t ProScape work on my mobile?
In order to determine the photometric measuring results accurately ProScan needs a camera with autofocus. This is the only way to determine the results with maximum precision. Not having one could prevent you from downloading the app from the store. Moreover the app requires the Android version 7.0 or higher or iOS 13.0 or higher. It is compatible with iPhone, iPad and iPod touch, as well as with 5100 Android smartphone and tablet types. If the download in the store doesn’t work, your mobile is probably incompatible with one of the above mentioned points. If there are any problems during use, e.g. with the scanning, please contact our customer service team: www.jbl.de/en/support .